The Ruth’s Repeats Store Manager is an exempt, full-time, benefits-eligible employee of House of Ruth Maryland (HRM), responsible for managing all store-related operations, including promotions, sales transactions, merchandise preparation and pricing, visual merchandising, and stockroom management. The Store Manager manages financial transactions related to sales, purchasing, and banking, and initiates strategies to increase sales in order to meet or exceed revenue targets. The Store Manager ensures appropriate staffing and is responsible for training, scheduling and supervising staff, interns and volunteers. The Store Manager coordinates with HRM Donation Center staff to ensure distribution of donated commodities to Ruth’s Repeats. 

 COVID Policy: House of Ruth pledges to maintain a safe and healthy workplace for our staff, the clients we serve, and the public. Therefore, effective on September 15, 2021, House of Ruth MD will require proof of vaccination against COVID 19, or weekly proof of negative COVID 19 test. 

Primary Responsibilities:

Retail Operation

·       Open and close Ruth’s Repeats on time, adhering to shop opening and closing routines

·       Operate the NCR Silver point of sale system, conduct sales transactions and ensure that only authorized individuals have access to the cash register

·       Greet, assist and make customers, donors, volunteers and interns feel welcomed

·       Maintain a staffing and volunteer schedule and plan that ensures appropriate store coverage, including in the absence of the Store Manager

·       Maintain a written operations manual that is reviewed regularly and updated on a yearly basis

·       Maintain guidelines for items acceptable for sale in Ruth’s Repeats

·       Maintain procedures for preparing items for sale, develop pricing guidelines and routines for sales and mark downs

·       Create and maintain a dynamic, visually appealing store that is clean, easily navigable and well organized

·       Implement procedures to maintain an orderly stockroom and an appropriate inventory of retail and janitorial supplies

·       Coordinate with the HRM Donations Coordinator , ensuring good communication and the timely exchange of commodities between Ruth’s Closet, Ruth’s Repeats, the Donation Center and warehouse donation operations

·       Set high standards for customer service and impeccable customer relations and implement steps to meet or exceed them

·       Continually shop the competition and stay abreast of trends in the business; actively seek out opportunities to grow the store and its business while maintaining alignment with the mission of HRM

·       Disseminate information to increase customer and donor awareness about House of Ruth Maryland and facilitate networking that can benefit Ruth’s Closet, Ruth’s Repeats and House of Ruth Maryland

Promotion & Marketing

·       Work with supervisor to create an annual calendar of in-store promotion, special events and sales

·       Supply merchandise pictures to marketing team for promotions activities

·       Generate ideas for in-store promotion and special events that increase customer volume and provide an immediate sales boost

·       Contribute ideas for ways to increase the volume of donations of new and luxury items, as well as to secure other needed goods and services at no or low cost

·       Represent Ruth’s Repeats and House of Ruth Maryland in the community, including HRM events

Financial

·       Maintain established policies and procedures for sales transactions, operating the cash register, using the safe and handling receipts and confidential information

·       Maintain established accountability systems to reconcile and report on sales transactions, minimize opportunities for theft/misappropriation of funds or merchandise

·       Make scheduled bank deposits and respond to inquiries from HRM Accounting Department

·       Establish and maintain vendor relations in consultation with supervisor

·       Operate within budget; identify and implement strategies to reduce expenses and increase revenue

·       Meet monthly revenue goals for Ruth's Repeats based on budget projections

Staffing

·       Manage staff, interns and volunteers, ensuring appropriate coverage, maximizing utilization of human resources, generating team spirit, and providing supervision, feedback and support

·       Maintain open communications with HRM Community Relations staff to recruit volunteers and actively promote volunteer opportunities at Ruth’s Closet, Ruth’s Repeats and House of Ruth Maryland

·       Train new staff, interns and volunteers, conduct regular staff and volunteer meetings, and provide opportunities for professional development

·       Encourage experienced volunteers to provide mentorship to new volunteers, adjust volunteer schedules accordingly

·       Establish standards and expectations for engaging customers, delivering quality service, and being a contributing member of the Ruth’s Repeats team 

Experience/Qualifications:

·       High school diploma required, Bachelor’s degree preferred

·       Experience in a position involving customer service required; supervisory experience in retail environment preferred

·       Demonstrated proficiency using Microsoft applications including Outlook, Teams, Word, Excel and virtual meeting platforms

·       Experience working with volunteers preferred

·       Must be punctual, reliable, and must have own dependable transportation

·       Must have high ethical standards and successfully complete a background check

·       Must be highly motivated, able to work independently, and exercise good judgment and discretion

·       Must be able to follow direction and when needed, initiate action and make sound decisions

·       Must be resourceful, even tempered, and a skilled problem solver  

·       Must be warm, outgoing and capable of engaging effectively with people from diverse backgrounds including staff, donors, customers, volunteers and interns

·       Must demonstrate flexibility and be able to multi-task

·       Must  be invested in the growth of House of Ruth Maryland and HRM Social Enterprises; Ruth’s Closet and Ruth’s Repeats

·       Must demonstrate an understanding of  intimate partner violence and how it affects the House of Ruth Maryland client population and the larger community as a whol