Job Title:      Web Developer II               

Department: Information Technology

Reports To: Digital Solutions Manager

FLSA Status: Exempt      

Summary of the Position

Responsible for the design, development and implementation of websites and other online tools and solutions to support HPG and related businesses (e.g., WCTA, Seal-Seat)

Key Deliverables 

·         Develop new web and mobile applications to business specification

·         Maintain web and mobile applications based upon user feedback, changing business needs, and current technology

·         Collaborate with the project owners and user community to determine needs and develop solutions to meet business requirements

·         Analyze, troubleshoot, diagnose and develop appropriate solutions to fix system problems

·         Perform functional testing to ensure developed components are bug-free and fully compliant with the design

·         Document configurations and/or modifications prior to placing them into production 

·         Monitor Lincoln Electric and third party resources that assist in completing modifications

·         Meet all agreed on target dates for projects as well as individual tasks

·         Lead development effort by collaborating with project owners and user community to determine needs and develop solutions to meet business requirements

·         Maintain current knowledge of HPG goals and business processes and how HPG’s online presence supports those goals and business processes

·         Provide status updates and completion information to manager, problem request tracking system and/or users via voice mail, e-mail, ticket tracking system, and/or in-person communication

·         Submit weekly status reports to manage

Key Accountability Metrics

·         Customer satisfaction score

·         Results of website user surveys

·         Trouble ticket management

·         Resolution rate

·         Department audit results

Key Responsibilities/Essential Functions

Works safely and supports safety within their team across the organization – As required.

Support the business needs of the company by providing online tools and solutions using current technology.

HPG Project Work – 85%

·         Conduct meetings/meets with end-users to understand requirements for additional web-related functionality

·         Develop applications to stated requirements using current technology and industry best practices

·         Maintain skills on current HPG online systems and tools including Content Management Software and Digital Asset Management software

·         Assists user in determining benefits if required for justification

·         Function as the development lead as assigned and assists project manager in monitoring project progress

·         Follow up with end-users to insure business requirements met successfully

·         Provide complete and timely documentation related to specifications and testing

HPG End User Support – 10%

·         Monitor trouble ticket tracking system and respond to user requests and/or manager assignments according to priority assigned and impact to performance and HPG business

·         Perform analysis and specification tasks to create trouble ticket tracking system cases to address issues

·         Monitor trouble ticket tracking system case status and support those tasked to resolve issues

·         Follow up with end-users to insure any/all reported issues have been resolved

·         Document all tasks performed during problem resolution in the trouble ticket tracking system

Other Duties – 5%

·         Obtain web/online certifications and education as agreed to by manager

·         Spend some time each year working in the areas supported

·         Perform all other duties assigned

Education and/or Experience     

Bachelor's Degree in Computer Science or related field and three of more years related experience.

Core Competencies required from Employees

Maintains a Customer Focus – Demonstrating exceptional service to both internal and external customers giving high priority to understanding and satisfying the customer.

Takes Ownership – Demonstrates a continuous drive to achieve superior results and takes responsibility for those results.

Is a Team Player – Has the ability to collaborate effectively with others to achieve common goals. Recognizes situations in which team members need to work together to solve work tasks at hand.

Uses Sound Judgment / Integrity – Takes action that is well-reasoned, which represents the best interest of the business.

Achieves Quality Results – Flawlessly executes on objectives to ensure the long- term success of the organization.

Key Knowledge, Skills, Abilities, and Qualities Required

Technical –

·         3-5 years of experience designing and developing commercial websites and web applications using the following online technologies: ASP.NET, C#, ADO.NET, XML, HTML, CSS, Java Script, jQuery, Web Services, and SQL Server / T-SQL

·         Experience developing mobile applications using Xamarian toolset is preferred 

·         Experience with Content Management Systems (Sitecore preferred)

·         Experience leading small-to-medium sized web development projects

·         Good knowledge of standards-based design, cross-browser design, usability and accessibility considerations, and web multimedia production

·         Ability to analyze requirements to develop online solutions that fit within proper web framework.

·         Solid understanding of relational database design and concepts

·         Excellent written and verbal communication skills

Analytical –

·         Good listening skills

·         Collects and researches data

·         Uses intuition and experience to complement data

·         Designs work flows and procedures

·         Asks probing questions to get at hidden details                        

Problem Solving –

·         Identifies and resolves problems in a timely manner

·         Uses all resources available – LEC, third party, web, etc. to provide sound solutions

·         Uses reason even when dealing with emotional topics

·         Thinks from a business perspective and is willing to push back if the user is not headed in a sound direction.

Customer Service –

·         Builds solid relationships with end users

·         Responds promptly to customer needs

·         Completely documents steps taken to resolve all issues within the IT Help Desk ticketing system as required for support tasks

·         Responds to requests for service and assistance

·         Solicits customer feedback to improve service

·         Meets commitments

Planning/Organizing –

·         Self-starter

·         Prioritizes and plans work activities

·         Uses time efficiently

·         Does appropriate research before engaging LEC resources

·         Seeks guidance when dealing with many conflicting tasks

Quality Management –

·         Looks for ways to improve and promote quality

·         Demonstrates accuracy and thoroughness

·         Provides permanent solutions to problems/issues

Teamwork –

·         Willingness to work in a small, team-oriented environment

·         Balances team and individual responsibilities

·         Exhibits objectivity and openness to others’ views

·         Contributes to building a positive team spirit

·         Supports everyone's efforts to succeed

Reasonable Accommodation -- The requirements listed above are representative of the knowledge, skill, and/or ability required for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.