The Lead Safe Homes Coordinator is primarily responsible for ensuring that the Safe Homes Strong Communities programming is carried out in a unified way that is in line with the Agency’s mission, vision and values.  The Lead is primarily responsible for supervising the Safe Homes Strong Communities Service Coordinators, providing training and mentoring, ongoing expertise and technical assistance, quality assurance monitoring, and regulatory and grant compliance.  This position works very closely with the Safe Homes Manager, Lead Service Coordinator, and Emergency Assistance Coordinator as part of the team delivering stability building services to HRM clients.  The Lead Safe Homes Coordinator is responsible for ensuring that each Service Coordinator is providing consistent, quality services to the program’s participants, and as such must have a firm understanding of trauma, the effects of trauma, engaging traumatized people, and must be comfortable working in a Voluntary Services program model.  The Lead provides crisis intervention and safety planning, develops intervention strategies, and connects participants to programs while building their support systems.  Offsite visits are part of the job. This position is also responsible for contact center coverage on the 24 hour hotline. The Lead is responsible for developing an excellent working relationship with other HRM programs and staff, as well as external stakeholders, to ensure the timely, effective and seamless provision of services and must have the maturity and leadership skills to work with people from economically and culturally diverse backgrounds in many different capacities.  This position is based at the Argonne Drive campus in Baltimore, with no more than 30% of the time spent in travel around the City, Baltimore County, and Prince George’s County.

Primary Responsibilities:

·         In conjunction with the Safe Homes Manager, directs, manages, and hires Service Coordinators working on the Safe Homes project; oversees and coordinates work allocation, training, supervision and performance evaluation of the staff and ensures that all work related to timely, accurate, and effective delivery of services is completed.

·         Meets weekly with direct reports for a one-on-one check in, or a team meeting, to provide feedback and direction.

·         Establishes and modifies staff schedules as necessary to ensure sufficient programming, including contact with new participants, meeting contact center shift responsibilities, community outreach, and attendance at professional meetings.

·         Assigns participants to Service Coordinators based on workload, program focus, and schedule.  Adjusts as needed.

·         Provides quality assurance monitoring of services to participants, including file review, attendance records, service plan review, and ETO data entry efforts of staff; ensuring staff have the skills to utilize the software’s capabilities and putting processes in place to ensure consistent, accurate, and quality entries.

·         Works closely with the Safe Homes Manager to provide content for and execute training of all new and current Safe Homes Service Coordinators on engagement, placement, services coordination, advocacy, and domestic violence knowledge skills.

·         Provides comprehensive coordination of services for a caseload of approximately 8-12 participants referred from Victim Coordinated Entry.  Determines eligibility for Safe Homes through a thorough assessment of safety and stability needs, and creates a comprehensive service plan with timeline for completion.  Coordinates with internal and external providers of services and personal supports, including landlords.  Completes paperwork and processes for housing inspection and placement.  Works with clients for six to twelve months, and follows up with participants after closing of participant file. 

·         Guides and supports participants to increase self-sufficiency skills, safety, education on domestic violence, and problem solving.  Educates participants on self-advocacy skills and advocates on behalf of participants when necessary to achieve participant goals.

·         Maintains paper and electronic participant files in keeping with program standards.  Ensures that program participant documents related to the successful running of the program are accurate, available, and up to date.  Monitors resource materials to ensure they are accurate and current.

·         Coordinates participant’s use of agency and community services to provide comprehensive and unduplicated services that maximize participant success, including organizing team meetings as necessary.

·         Visits participants in home environments that have been determined to be safe.

·         Participates in Shelter Case Review meetings, Victim Coordinated Entry Meetings, and client transition meetings and makes recommendations concerning individual participant’s eligibility for financial assistance and expected termination date from the program.

·         Assists Safe Homes Manager and Director of Programs and Clinical Services in compiling necessary statistical data and narrative for additional grant reports and applications.

·         Provides one on one counseling for participants in crisis and to help participants resolve conflict.

·         Distributes material goods in accordance with program procedure such as clothing, bus tokens, and personal hygiene supplies.

·         Approves non-rental payment financial assistance requests up to $250 for approved line items.

·         Supports Spanish speaking victim access at Highlandtown office through shared coordination of Spanish speaking staff schedules for rotating coverage and triage services at this site.

·         Answers 24 hour hotline as part of Contact Center staffing.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

 *Bilingual Preferred

*Please no calls regarding posting

House of Ruth Maryland is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state, or local laws

Experience/ Requirements:

• Bachelor’s degree in human services field or five years experience providing counseling, case management, or participant centered advocacy. 
• Three years experience providing case management or service coordination to traumatized individuals who have experienced violence.  Serving victims of intimate partner violence, sexual assault, dating violence, or stalking strongly preferred.
• Proficiency in using software to track participant progress and data.
• Knowledge and understanding of intimate partner violence. 
• Knowledge of local human services programs/ agencies and housing resources.
• Excellent oral and written interpersonal skills with a strong ability to relate to a diverse range of individuals including victims, children, donors, business leaders, and human service providers.
• Demonstrated ability to provide the leadership that enables staff to consistently meet goals.
•  Demonstrated ability to juggle multiple competing tasks and timelines.
• Clean driving record, current state driver’s license, and reliable personal transportation.
• Must pass Criminal Background Check.