The Donation Center Coordinator is a non-exempt, full-time, benefits-eligible employee of House of Ruth Maryland (HRM), responsible for receiving, evaluating and appropriately sorting incoming donations, storing and inventorying goods for HRM programs and merchandise for retail operations, distributing excess donations and coordinating garment recycling pick-ups. The Donation Center Coordinator is responsible for working with the Volunteer Coordinator to provide training, scheduling, and supervision of interns and volunteers. The Donation Center Coordinator works with various programs at HRM; Ruth Repeat's and Ruth's Closet, to ensure distribution of donated goods. The Donation Center Coordinator must exhibit strong interpersonal skills, strong customer service skills, and be capable of engaging effectively with people from diverse backgrounds.
Primary Responsibilities:
· Receive donations from individuals, businesses and organizations; greet donors, help them move donations into the Donation Center, offer donor forms and thank them for their support; follow up with written thank-you notes for exceptional items and important donors
· Evaluate and appropriately sort incoming donations following guidelines for items acceptable for HRM clients, for sale at Ruth’s Closet resale boutique and for sale at Ruth’s Repeats thrift store
· Maintain an inventory control system
· Maintain orderly spaces at the Community Engagement Center and rented storage units
· Receive donations at the Warehouse in Owings Mills (Fridays Only)
· Communicate with appropriate HRM staff to ensure good communication and the timely exchange of commodities within the agency
· Communicate Wish List urgent needs to appropriate staff
· Maintain Donation Center operations calendar with attention to agency holidays, closures and events
· Communicate with potential donors to respond to donation questions
· Distribute excess donations not needed at HRM to other charitable organizations
· Coordinate pick-up dates and times for garment and shoe recycling
· Supervise interns and volunteers, ensuring appropriate Donation Center coverage, maximizing utilization of human resources, generating team spirit, and providing supervision, feedback and support
· Maintain open communications with HRM Community Relations staff to recruit volunteers and actively promote volunteer opportunities the agency
· Represent the HRM and the Donation Center in the community
· Maintain standards and procedures to ensure the safety and security of the premises, of staff and volunteers
· Other duties as assigned