In this position, the selected candidate will be tasked with providing direct technical assistance to our clients regarding their hardware, software, and system issues. Daily duties will involve fielding inbound calls or emails from users encountering problems or seeking information about technology-related issues. Essential duties range from troubleshooting multiple hardware and software applications to delivering prompt, accurate solutions in a professional manner.
You will be required to visit client sites to install workstations, servers, and various hardware, including performing cable management. The ability to lift up to 40/50lbs is a requirement. A professional appearance is essential, as is the ability to comfortably initiate conversations with client staff.
If you have previous experience with dental hardware and software that would enhance your application.
This role also necessitates offering high-quality service, which includes identifying, prioritizing, and resolving technical issues. Additionally, the candidate must be adept at documenting any interactions in detail to ensure satisfactory resolution and follow-up as needed. This role is instrumental in guaranteeing that our system and network are operating at peak performance and that our staff can perform their duties productively.
As a key member of the team, the successful individual will need strong interpersonal and communication skills - both verbal and written. Furthermore, the ability to diagnose and resolve technical problems effectively, and a solid understanding of IT infrastructure and common software tools are paramount. Familiarity with helpdesk ticketing systems, remote control, and monitoring software is also essential. It will be advantageous to have a patient, problem-solving mindset, the capacity to work independently or in a team environment, and the ability to provide outstanding customer service.