Are you an ambitious IT professional driven by a passion for cutting-edge technology and a knack for fostering lasting client connections? Do you excel in navigating intricate business technology challenges with finesse and precision? If you crave a career with an esteemed IT firm that champions integrity, growth, and a vibrant team spirit, then look no further!

Avenir IT Inc is currently seeking a Level 3 IT Technician to join our dynamic team. As a Level 3 Technician, you will serve as a senior technical expert, adept at tackling the most formidable networking, infrastructure, and server dilemmas. Armed with astute problem-solving skills, you'll diagnose issues, implement robust solutions, and continuously elevate systems to new heights of efficiency and reliability. Your role extends beyond mere support; you'll shape the technological landscape through proactive recommendations and innovative best practices. Moreover, you'll lead the charge in addressing technical escalations that transcend the purview of our Level 2 support team.

Responsibilities:

In this pivotal customer-facing role, effective communication, expert troubleshooting, and technical prowess are paramount. Your multifaceted responsibilities include, but are not limited to:

Client Support: Deliver comprehensive daily support to our esteemed clients, spanning servers, workstations, storage, backup solutions, disaster recovery systems, firewalls, switches, applications, and overall connectivity.

Systems Architecture: Collaborate closely with our team to architect and execute major infrastructure and system upgrade projects, ensuring seamless transitions and optimized performance for our clients.

Project Lead Engineer: Take the helm in executing project installations and implementations, assuming hands-on responsibility for each project's entire lifecycle, from conception to client delivery.

R&D: Dive into the realm of research and development alongside our team, exploring, testing, and evaluating emerging products and technologies to keep our solutions at the forefront of innovation.

Escalation Resolution: Stand as the ultimate problem-solving authority, swiftly remedying the most complex IT challenges that elude other technicians, ensuring our clients' operations remain uninterrupted and optimized.

Join us at Avenir IT Inc, where every day brings fresh opportunities to innovate, collaborate, and make a tangible impact in the world of IT.

Requirements:

Join our team if you possess the following expertise in software, hardware, and technologies:

• Minimum 5 years of experience: Demonstrated proficiency as a systems administrator or in a similar capacity supporting Microsoft 365 environments.
  

• Minimum 3 years of customer-facing experience: Proven track record in engaging directly with clients to address their IT needs
  .

• Minimum 2 years of experience and knowledge: Comprehensive understanding of virtualization technologies, the Microsoft technology stack, modern server operating systems, and hardware.
  

• Comprehensive knowledge: Ability to support Microsoft, Apple, and Android systems both on-premises and in the Cloud.
  

• Proficiency in Microsoft 365 management and administration:** Mastery of Microsoft SharePoint, OneDrive & Teams, Intune, Exchange, and Azure AD.
  

• Systems experience: Expertise in MS Active Directory, Exchange, SQL databases, Remote Desktop Services, VMware/vCenter, and group policy management.
  

• Networking prowess: Proficiency in Meraki, Ubiquiti, Cisco, firewall (FortiGate and SonicWall), TCP/IP protocol, IP addressing, VPN, networking design, SSL certificates, DNS, DHCP, VOIP & cloud-based phones.
  

• Familiarity with infrastructure and backup monitoring tools.**
  

• Modern security expertise:** Understanding of SSO/MFA, Zero Trust, SASE, CASB, EDR, SEIM, AV, etc.
  

• Solid understanding of complex IP networks.
  

• Strong interpersonal skills: Including exceptional written and verbal communication, effective time management, project management abilities, and conflict resolution skills.
  

• Proficiency in presenting technical and business subjects: Ability to convey complex concepts to both technical and non-technical audiences.
  

• Strong work ethic: Demonstrated attention to detail and a relentless drive for success.
  

• Ability to work independently: Alongside the capacity to mentor L1 & L2 Technicians.
  

• Minimum five years of relevant IT experience: Including comprehensive support and construction of SMB environments.
  

• Good attention to detail: If interested in this position, ensure to write "Beam me up Scotty!" in your cover letter.
  

• Residency in or proximity to Winnipeg: This is not a remote WFH position. Must have access to reliable transportation.

We offer a competitive salary and exceptional benefits package prioritizing work/life balance.

Advance your IT career by joining our award-winning, esteemed, and expanding IT firm!