The Ruth’s Repeats Sales Associate is a non-exempt part-time hourly employee. This position does not include benefits. The Sales Associate is responsible for the smooth operation of Ruth’s Repeats in the absence of the Store Manager and must therefore have a working knowledge of critical, daily operational systems for Ruth’s Repeats, including sales transactions, donation receiving, merchandising, stockroom, and volunteer staffing coverage. The Sales Associate works closely with volunteers to provide quality customer service to shoppers and to donors who are dropping off items at Ruth’s Repeats. The Sales Associate works with minimal supervision and is responsible for opening and closing the store, managing the sales floor, sales transactions, volunteer direction and support, and handling emergencies or unanticipated events. 

Primary Responsibilities:

·         Weekly work schedule: Tuesday 9:45-5:15 PM, Wednesday 9:45-6:15 PM and Thursdays 9:45-6:15 PM with a half hour lunch (20 hours per week)

• Open and close Ruth’s Repeats, adhering to shop opening and closing routines
• Operate the NCR point of sale system and handle sales transactions. Ensure that only authorized individuals have access to the cash register
• Greet, assist, and make customers feel welcomed
• Straighten merchandise on the sales floor and fill in displays as items are sold
• Engage customers by inviting them to sign up for the Ruth’s Repeats e-mail list, providing information about Ruth’s Closet, the House of Ruth Maryland, B-More Bags and donation guidelines
• Accept donations dropped off at Ruth’s Repeats, including offer and provide assistance as needed to bring donations into the shop, offer a donation receipt to the donor and complete same, and move donations to the designated receiving area in the Donation Center
• Answer the telephone and take messages, answer questions, and pass along information as needed
• Ensure the check-out counter is free of clutter, organized, and well stocked with shopping bags, tissue paper and other supplies needed for sales transactions
• Empty dressing rooms and return garments and other items to the sales floor
• Attend and participate in volunteer meetings
• Participate in HRM New Hire Orientation including Intimate Partner Violence education in order to increase awareness and the ability to respond appropriately in the event that a customer or volunteer discloses intimate partner violence
• Assist in preparing for and running special events for Ruth’s Repeats
• Troubleshoot operations issues at Ruth’s Repeats

Experience/Qualifications:

·         High school diploma required, Bachelor’s degree preferred

·         Experience in a position involving customer service required

·         Sales experience in retail environment preferred

·         Experience working with volunteers a plus

·         Must be reliable, including have own transportation

·         Must have high ethical standards and successfully complete a background check

·         Must be highly motivated, able to work independently, and exercise good judgment and discretion

·         Must be able to follow direction and when needed, initiate action and make sound decisions

·         Strong interpersonal skills required

·         Must be outgoing and capable of engaging effectively with people from diverse backgrounds

·         Must demonstrate flexibility and be able to multi-task

·         Must be resourceful, even tempered, and a skilled problem solver