Looking for a local computer geek/genius, eager to kick their IT career into hyperdrive with an award-winning and fast-growing IT firm.

This Tier II role is a chance for you to ‘Level Up’ and hone your skills and expertise in technology, problem-solving, cybersecurity and customer service. The position will have you talking with people all day, therefore candidates must be great on the headset and capable of holding a social and entertaining conversation with other humans in fluent English (read: training noobs.)

Work-life balance is cultivated on our team, and benefits are plenty; including the assistance to continue your technical training and certifications with a lot of room to grow internally to ‘expert’ ranking.

If you are interested, please respond and make sure to include the quote, “It’s dangerous to go alone, take this!” on your cover letter. If you are chosen for an interview – you will be required to complete a technical assessment and a fulfilling conversation full of humour and water cooler chatter with our COO.

• • At least 2+ years’ experience in an IT support role as a Tier 2 Technician
  • College diploma or university degree in the field of computer science
  • A+ Certification (or equivalent knowledge / work experience)
  • High level experience with desktop and server operating systems in Small Business environments
  • Configuration of the Microsoft Office suite, including integration with Microsoft Exchange and Office 365.
  • Proven experience for monitoring of system reliability and improving performance.
  • Thorough knowledge of Active Directory, including DNS and DHCP
  • TCP/IP networks.
  • Commonly used technologies such as VPN’s and remote applications.
  • Ability to troubleshoot high level issues with Windows 10, as well as with server environments
  • Virtualization experience an asset.
  • Thorough knowledge of computer hardware.
  • Strong documentation skills.
  • Strong English communication skills – written and oral.
  • French language skills. (an asset)

  Desired Personal Attributes

  • Highly self-motivated and directed.
  • Takes ownership.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and multitask in a high-pressure environment.
  • Exceptional customer service orientation. Including a calm, clear, welcoming phone speaking voice and professional demeanour.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning.
  • Experience working in a team-oriented, collaborative environment.

  Other Qualifications

  Security and Safety:

  Criminal record check

  Transportation/Travel Information:

  Own transportation, Willing to travel regularly, Valid driver's licence, Travel expenses paid by employer