Accent Consulting is a fast growing company that is committed to being the primary resource for technical consultation in our region.  We are accomplishing this goal by providing world-class support to hundreds businesses in over 20 states and 7 countries.


Our mission is to support businesses by using technology to increase profitability and productivity. We achieve this by specializing in our 5 core services: IT Consulting, Cloud Solutions, Helpdesk Support, Managed Technologies, and Software Development. With decades of experience designing business networks, as well as extensive experience in multi-location networks and cloud systems, Accent has the capability to design and tailor computer systems to our client’s business needs. We have a team of certified support technicians, software developers, network engineers, system administrators, and computer consultants that all work together to find the best possible solutions for our clients. Accent is a Microsoft Gold Certified Partner with competencies in Network Infrastructure Solutions and ISV/Software Solutions.


We promote solid, long-term relationships with our clients and our employees. Integrity, sharing of information, collaboration, and a forthright style are very important -- along with the ability to manage ourselves and our commitments so that we consistently meet and exceed client expectations. As a dedicated team member, there will be opportunities for you to expand your skills and responsibilities. We reward loyalty and prefer to promote within our own team when new opportunities arise.


If you have a passion to work in the technology industry and share a similar ethos, then please apply to work with us.  We're always looking smart creative talent to join our team.


Thank you for consideration


Phil Wright


Founded:  2002 Headquartered:  Lafayette, IN
Desktop Administrator II

Location: 2420 North Coliseum Boulevard
Fort Wayne, IN 46805
United States of America
Years of Experience: 2-5 Years
Department: IT Level of Education: Associate's Degree
Full/Part Time: Full Time Shift: Day Shift
Job Type: Regular

We have an opening to support our continued growth. Join our technical support team that delivers world-class technical support onsite, offsite, via e-mail, live chat, and phone for end users across the nation. If you are ready to jump start your career with a challenging, interesting, fast paced environment read on and learn about some of the exciting technologies we work with every day.

Daily responsibilities include updating ticket information, answering technical support calls, assigning tickets severity, prioritizing work accordingly, collaborating, and working with other technicians to resolve issues. Receive and work on break/fix requests from the service bench. Troubleshoot, diagnose, repair, install, setup, configure, and deploy workstations, printers, switches, peripherals and software packages. Test new equipment, image operating systems, perform data backups and restores, setup workstations. Teach customers and employees on various applications and operating systems. Communicate highly technical information to both technical and non-technical users.

Required Skills/Experience: 
* Associate's degree in technical related field or 1+ years in a similar position
* Experience troubleshooting, configuring, deploying, and administrating Microsoft workstations connect to a domain.  
* Proven track record of delivering quality work and excellent communication skills
* Ability to manage multiple priorities effectively and on a consistent basis
* Ability to thrive under pressure and deliver effectively in a fast paced environment 
* Excellent organizational, communication, analytical and interpersonal skills 
* Ability to learn quickly in a dynamic environment and deliver on commitments in a timely manner
* Reliable transportation and a clear driving record

Desired Skills/Experience: 
Associate's degree in technical related field
* Prior experience in a desktop support role
* Strong experience working in Active Directory
* Certification training such as MCITP: Support Technician, MCSA


** To be considered for this position you must complete an online technical assessment that will take approximately 30-60 minutes to complete. If you are applying using Indeed, a link to the IntelliHire assessment will be emailed to you within 15 minutes after you apply. **

Language Requirements: English Manages Others: No
Career Level: Associate Travel Required: Negligible
Pay Range: $ 40,000 to 50,000 USD Per Year
Benefits:  Dental Insurance
Medical Insurance
Prescription Drug Coverage
Insurance + Fully Funded Health Savings Account
Life Insurance
Paid Time Off
Vision Insurance

Version updated 11/25/2019 11:53 AM