The Ruth’s Repeats Store Manager is a non-exempt, full-time, benefits-eligible employee of House of Ruth Maryland (HRM), responsible for managing all store-related operations, including sales transactions, merchandise preparation and pricing, visual merchandising, and stockroom management. The Store Manager manages financial transactions related to sales, purchasing, and banking, and initiates strategies to increase sales in order to meet or exceed revenue targets. The Store Manager ensures appropriate staffing and is responsible for training, scheduling and supervising staff, interns and volunteers. The Store Manager coordinates with HRM Donation Center staff to ensure distribution of donated commodities to Ruth’s Repeats.
Financial
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maintain established policies and procedures for sales transactions, operating the cash register, and handling receipts and confidential information
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maintain established accountability systems to reconcile and report on sales receipts, minimize opportunities for theft/misappropriation of funds or merchandise
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make bank deposits and respond to inquiries from HRM Accounting Department
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establish and maintain vendor relations in consultation with supervisor, place orders for supplies and equipment
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operate within budget; identify and implement strategies to reduce expenses and increase revenue
Retail Operation
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maintain a staffing schedule and plan that ensures appropriate store coverage, including in the absence of the Store Manager
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maintain a written operations manual
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maintain guidelines for items acceptable for sale in Ruth’s Closet
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maintain procedures for preparing items for sale, develop pricing guidelines and routines for sales and mark downs
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create an exciting, visually appealing store that is clean and well organized
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implement procedures to maintain an orderly stockroom and an appropriate inventory of supplies
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coordinate with HRM Donation Center, ensuring good communication and the timely exchange of commodities between Ruth’s Repeats, the Donation Center, and warehouse donation operations
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set high standards for customer service and impeccable customer relations and take steps to meet or exceed them
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continually shop the competition and stay abreast of trends in the business; actively seek out opportunities to grow the store and its business while maintaining alignment with the mission of the HRM
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disseminate information to increase customer awareness about the House of Ruth Maryland and facilitate networking that can benefit both Ruth’s Repeats and the House of Ruth
Staffing
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manage staff, interns and volunteers, ensuring appropriate coverage, maximizing utilization of human resources, generating team spirit, and providing supervision, feedback and support
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maintain open communications with HRM Community Relations staff to recruit volunteers and actively promote volunteer opportunities at Ruth’s Repeats and the House of Ruth Maryland
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train new staff, interns and volunteers, conduct regular staff and volunteer meetings, and provide opportunities for professional development
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establish standards and expectations for engaging customers, delivering quality service, and being a contributing member of the Social Enterprises team
Promotion & Marketing
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work with supervisor to create an annual calendar of in-store promotions, special events and sales
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generate ideas for in-store promotion that demonstrate impact
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contribute ideas for ways to increase the volume of donations of new and quality high-end items, as well as to secure other needed goods and services at no or low cost
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utilize social media to promote Ruth’s Repeats
Miscellaneous
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represent the HRM and Ruth’s Repeats in the community
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maintain standards and procedures to ensure the safety and security of the premises, of staff and volunteers
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identify opportunities for special sales events at Ruth’s Repeats and coordinate planning and implementation
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other duties as assigned