The Lead Lethality Assessment Outreach Specialist is primarily responsible for overseeing the work of the Outreach Specialists, ensuring that victims who walk in to House of Ruth Maryland (HRM) Community service sites and victims who are called after a police involved incident are educated about what Intimate Partner Violence (IPV) is, what services HRM has to offer victims of IPV, what systems and laws are in place to assist victims of IPV, and most importantly, how victims can improve safety and stability.   The Lead Specialist provides quality data analysis for the Lethality Assessment and Food Pantry outreach and completes reports connected with Outreach programming.  This position ensures that Outreach Specialists complete the work and documentation according to standards set out by the Contact Center Manager, including assisting in data entry and outreach calls to victims as needed to support the efforts of the Outreach Specialist.  The Lead Outreach Specialist is a public representative of the House Of Ruth Maryland, providing ongoing training of IPV, Lethality Assessment, and HRM programs and services to the Baltimore City Police Department and community-based organizations.  The Lead Outreach Specialist is a creative, energetic problem solver who exercises initiative to help victims and is a skilled professional who has excellent crisis intervention skills including empathy, compassion, listening, patience, and the ability to assess each victim’s situation relative to lethality, assist them in making a safety plan and engage them in appropriate services. As such, the Lead Outreach Specialist must have a firm understanding of trauma, the effects of trauma, engaging traumatized people, and must be comfortable working in a Voluntary Services program model.  This position is responsible for developing an excellent working relationship with other HRM programs and its staff, to ensure the timely, effective and seamless provision of services and must have the maturity and skills to work with people from economically and culturally diverse backgrounds in many different capacities. 

Primary Responsibilities:
• In conjunction with Contact Center Manager, directs, manages, oversees and hires Outreach Specialists; oversees and coordinates work allocation, training, supervision, and performance evaluation of the staff and ensures that all work related to timely, accurate, and effective delivery of services is completed.
• Tracks and reports on grant related indicators, such as timely submission (within 1 business day) of Lethality Assessments to HRM by the Baltimore Police Department, and demographic capture of data required for food pantry distribution.      
• Generates all reports related to Police Lethality Program using database management system (ETO).  Weekly, monthly and quarterly reports to be disseminated to all Grant partners.
• Analysis of results of outreach programs with a view toward impacts on HRM service delivery and resource capacity, as well as law enforcement and adjudication outcomes.
• Assists the Contact Center Manager in providing intimate partner violence and Lethality Assessment training to members of the BPD in conjunction with the Police Lethality Program.    
• Working closely with the Adelante Familia Coordinator, develops and implements outreach services to immigrant, non-English speaking populations, or special populations. Works to ensure that outreach objectives in the Latina Community are aligned and carried out with the same standard of quality.
• Seeks outreach opportunities with community-based organizations, especially in the districts where Outreach programs are concentrated, and will provide presentations to such organizations and other citizens about intimate partner violence, Lethality Assessment, HRM programs and services and the Police Lethality Program either independently or alongside program partners.
• Ensures data quality and monitors for accuracy, timeliness, and completeness.  Assists with data entry of Contact Center data, including Lethality Assessment information, hotline call reports and other ETO inputs as needed.  All entries to be completed on a timely basis, usually within 24 hours of receipt.
• Establishes and modifies staff schedules as necessary.
• Monitors resource materials to ensure they are accurate and current.
• Makes outreach calls and contacts to victims to offer safety planning, intimate parter violence education, linkages to HRM programs and services, and provides information about other appropriate community resources.  
• Provides crisis intervention, empathy and support to victims at risk of serious injury from intimate partner violence. 
• Shares responsibility with Contact Center Counselors for live response to calls during designated shifts as needed.
• Participates in Contact Center Team meetings and share resource information. 
• Other Duties as assigned.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Experience/ Requirements:
• Bachelor’s degree in human services field or five years’ experience providing counseling, case management, or participant centered advocacy. 
• Oral and Written fluency in Spanish and English highly preferred.
• Demonstrated ability to provide the leadership that enables staff to consistently meet goals.
• Experience in working successfully across departments/ teams to achieve objectives.
• Strong database management skills and analytical skills.
• Demonstrated ability to translate data into well written and comprehensible reports.
• Two years’ experience doing outreach, answering hotline or working in customer service.
• Knowledge and understanding of intimate partner violence.
• Ability to organize information and present it to a wide variety of audiences.
• Flexibility in scheduling to work non-standard hours as needed.
• Demonstrated ability to make decisions which de-escalate conflict and/or resolve a crisis effectively.
• Knowledge of local human services programs/ agencies and housing resources.
• Excellent oral and written interpersonal skills with a strong ability to relate to a diverse range of individuals including victims, children, donors, business leaders, human service providers, and donors.  Particular emphasis on communication over the telephone.
• High degree of accuracy and attention to detail.
• Must pass Criminal Background Check.