The Operations Assistant is an essential staff
position primarily responsible for non therapeutic support to women and
children living in the shelter and transitioning housing program. They assist with program operations
specifically related to the aesthetics of the building. Responsibilities include preparing rooms for occupancy,
accepting and distributing donated commodities, monitoring the facility for
cleanliness, and identifying and reporting safety hazards. Shelter Residents
are traumatized both by the intimate partner violence they experienced, and the
sudden experience of homelessness.
Families may also have unrelated trauma experiences from their
lives. The Operations Assistant must be
comfortable engaging traumatized people in a sensitive manner and must be
comfortable working in a Voluntary Services program model.
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Meets with new residents to distribute material
goods in accordance with shelter procedure such as, clothing, cleaning supplies
and personal hygiene items.
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Provides new residents with tour of the facility
and distributes assigned room key.
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Conducts daily room inspection of bedrooms and
apartments to ensure minimum standard of cleanliness is met. Provides residents with cleaning supplies including
one on one consultation when minimum standards are not met. Initiates a meeting with Residential Services
Director if resident is unsuccessful beyond consultation.
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Conducts scheduled cleaning of common areas of
shelter following a housekeeping routine designed to ensure that a minimum
standard of cleanliness is maintained daily. The routine will include, but is not limited
to, dusting, sanitizing bathrooms, vacuuming, mopping floors, removing trash, and
cleaning windows and glass doors.
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Removes and disposes of abandoned items left in
shelter bedrooms and apartments in preparation for new resident occupancy.
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Launders
linen as necessary to meet “turnover” demands.
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Prepares
pre-packaged toiletry and linen supplies to be distributed to new residents at
intake
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Receives, sorts and distributes donated
commodities. Organizes and maintains
donations storage areas.
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Reports the need for maintenance repairs and
safety hazards.
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Maintains inventory of cleaning supplies and
equipment. Places supply orders with approval of Residential Services Director.
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Assists with food preparation, serving, and
clean up as needed.
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Completes daily documentation of operations activities
through agency software system and paper system.
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Monitors building and responds to mechanical
emergencies to manage immediate crisis and involve appropriate staff as
necessary.