The Program Assistant is responsible for the administrative activities, particularly those associated with the program’s service enrollment processes, client case tracking & reporting, and routine administrative tasks and support of the day-to-day office operations of the Adelante Familia site. 

Primary Responsibilities:

• Providing general administrative assistance and support to the Adelante Familia staff.
• Providing assistance to Client Service Coordinators with client intakes, Needs Assessments, and scheduling appointments.
• Provide shift coverage of hotline calls and data entry of information from calls.
• Providing database record keeping and reporting support to staff as needed.
• Assisting with organizing, maintaining inventory of, and distributing food for the Food Pantry and general office supplies.
• Carrying out routine office activities such as answering and routing phone calls, copying,  filing, data entry, recordkeeping, e-mail, mail, and other tasks as needed.
• Coordinating internal site communications (e.g., calendars, contact lists, etc.) and assisting with communications between programs and external community partners.
• Support men’s abuse intervention program as Victim Advocate by contacting victim’s to provide safety planning and offer services.
• Providing crisis intervention and safety planning to victims who walk into or call Adelante Familia.
• Must be able to travel between multiple work sites.
• General supervision of volunteers and/or interns.

Experience/Requirements:

• Ability to communicate orally and in writing in both Spanish & English - REQUIRED.
• High school diploma or GED. Experience with office equipment including multi-line phones. Computer literate (MS Word, internet, e-mail), including the ability to search and retrieve information from the internet.
• Demonstrated ability to prioritize and manage multiple tasks.
• Ability to take initiative, to work with people of diverse backgrounds and to work without direct supervision.
• Ability to understand intimate partner violence and how it affects the client population. Knowledge of Latino community and resources in Baltimore City is preferred.
• Must be flexible to work 1 weeknight (when necessary) from 6:30PM to 9:30PM.
• Ability to pass a criminal background check.