PLEASE NOTE: ALL CANDIDATES MUST BE BILINGUAL - FULLY FLUENT IN SPANISH AND ENGLISH AND WILL NEED TO DEMONSTRATE THIS SKILL IF GRANTED AN INTERVIEW
The Bilingual Service Coordinator is primarily
responsible for providing continuous coordination of culturally specific services
for Latino immigrant victims seeking services with the HRM. This position is responsible for welcoming
and orienting new residents to the program, providing crisis intervention and safety
planning, developing a culturally relevant intervention strategy, support
system, and connection to programs. Offsite
visits are part of the job. This
position is also responsible for providing rotating coverage on the 24 hour
hotline. Participants in House of Ruth
Maryland programs are all victims of Intimate Partner Violence and have
experienced complex traumatic events that shape how they interact with the
people around them. The Service
Coordinator must have a firm understanding of trauma, the effects of trauma, engaging
traumatized people, and must be comfortable working in a Voluntary Services
program model.
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Provide comprehensive and culturally relevant coordination
of services for a caseload of approximately 15 Latino immigrant participants
referred from HRM 24 hour hotline, other HRM departments, and self referral
through walk -in. Work with participants
to make introductory contact within 24 hours of receiving case assignments, provide
a thorough assessment of needs through a modified bio-psycho-social assessment,
create a comprehensive and culturally relevant service plan with timeline for
completion, coordinate with internal and external providers of services, and
follow up with participants after closing of case file.
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Assess safety needs, make recommendations for
action to improve or maintain safety.
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Gathers and synthesize information on
participant from agency sources and from significant recent and current
community support systems.
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Work with participants to clearly identifying support
people in the participant’s life and how they might contribute to the
participant achieving goals.
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Guide and support participants to increase
self-sufficiency skills, safety, education on domestic violence, and problem
solving in group and one-on-one settings.
Educate participants on American processes and systems including
teaching self-advocacy skills and advocating on behalf of participants when
necessary to achieve participant goals.
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Maintain paper and electronic case files in
keeping with program standards.
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Assist Program Manager and Director in compiling
necessary statistical data and narrative for grant reports and applications.
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Assess participant’s mental health and substance
abuse needs, make recommendations for further treatment and coordinate a plan
for addressing those needs that respects the cultural beliefs of participants.
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Coordinate participant’s use of agency and
community services to provide comprehensive and unduplicated services that maximize
participant success, including organizing team meetings as necessary.
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Provide or arrange for interpretation services
as necessary.
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Visit participants in home environments that
have been determined to be safe.
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Participate in Service Coordination Team meetings and
make recommendations concerning individual participant’s eligibility for
financial assistance and expected termination date from the program.
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Participate in Team meetings to discuss outreach and
services in the Latino community. Assist
with coverage of the community walk in site.
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Assist participants in planning for exit from program,
including connecting participants with other agency services and outside local
resources.
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Provide admissions screening for participants seeking to
enter HRM Residential programs and make recommendations for admissions
decisions, including placement assistance for Risk One victims who may require
emergency shelter.
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Educate residents on community and agency
resources and helps make connections to said resources. Shares resources with Service Coordination team.
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Provide one on one counseling for participants
in crisis and to help participants resolve conflict.
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Distribute material goods in accordance with
program procedure such as clothing, bus tokens, and personal hygiene supplies.
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Provide relief and back-up coverage in emergency and
urgent situations if required.
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Answer 24 hour hotline as part of rotating team
of staffing.